Helpdesk Portal
Integrated Land Target Systems — User Guide
ILTS Helpdesk
Portal
A step-by-step guide for raising tickets, completing weekly maintenance, and accessing technical data for your range.
↗ Open the ILTS Portal
Raise Support Tickets
Log any fault or request directly through the portal. Receive instant confirmation and track progress at any time.
Weekly Maintenance Log
Submit your weekly checklist with a date and acknowledgement — keeping your range compliant and records up to date.
Technical Data Library
Access the latest manuals for all equipment on your range — centralised and always current.
My Tickets
View all tickets you've raised, check their current status, and follow up with the ILTS team when needed.
You will receive an invitation email from Australian Target Systems. Open the email and click the Accept Invitation button to begin setting up your account.
Invitation email from Australian Target Systems — click Accept Invitation
After accepting the invitation, you will be prompted to create a password. Choose a strong password — at least 10 characters, including a mix of letters, numbers, and symbols.
Password setup screen
Open your web browser and navigate to: https://www.ilts.au/
The ILTS portal homepage
Click the Sign In button on the homepage. Enter your email address and the password you created. Once signed in, you will have full access to the portal — raising tickets, viewing your ticket history, and accessing technical data for your range.
Use this when you need to report a fault, request assistance, or escalate a technical issue with equipment on your range.
After signing in, your dashboard gives access to the three main portal functions — raise a ticket, view logged tickets, or access technical data for your range.
Portal dashboard after signing in
The portal shows helpful information at the top of the ticket form — including definitions of common terms and the maintenance checklist. Read this before filling in your details.
Definitions and checklist shown at the top of the ticket form
Scroll down to the submission area and fill in the details. Be as specific as possible — include:
- Which piece of equipment is affected, add the catalogue and serial number if known
- What the problem is — describe what you see or hear
- When the issue first started
- Any steps already taken to resolve it
Ticket submission area — complete all relevant fields
Click Submit. An on-screen confirmation will appear confirming your ticket has been logged, and a confirmation email will be sent to the address on your account.
On-screen confirmation after a ticket is successfully submitted
Click My Tickets from the main navigation. This displays all tickets you have raised along with their current status.
My Tickets view — all raised tickets and their current status
Each ticket displays a current status:
| Status | What it means |
|---|---|
| Open | Received and awaiting review |
| In Progress | The ILTS team is actively working on your issue |
| Awaiting Information | The team needs more details from you — check the ticket |
| Resolved | Your issue has been addressed |
| Closed | The ticket has been finalised |
The maintenance checklist must be completed and submitted once per week. It ensures all range equipment remains in safe, operational condition and supports your compliance records.
Sign in and navigate to the Weekly Maintenance Checklist tab. Review all listed tasks before beginning your physical inspection.